What are my payment options?
Currently Paypal, money order, personal check and Google check out. Please note that any order involving a money order or check will HAVE to wait before funds clear to ship.
What if I don't receive my order?
USPS delivery confirmation is included in shipping costs. If an order is misplaced I can have USPS track the package and confirm if it was delivered or not. If every attempt has been made to locate a lost package (rare but does happen) and USPS does NOT confirm delivery then I will refund the transaction or reship if desired. Please direct all inquiries to email@example.com.
How long before I receive my order?
Most orders will be shipped out within 2 business days. Using USPS mail means most orders will be received 4-5 business days after placed. Please add an additional $2 for shipping using USPS 2 day priority mail service. Due to the shipping matrix with Ecrater I have limited control on charges. If you feel the calculated shipping chargers are unfair PLEASE email me and I will quote you a more accurate price. Most orders will fall under the $4.95 charge however depending on your order of multiple knives the shipping matrix may calculate an improper rate. Actual shipping rates will depend on combined weight, which, depending on the order will vary.
Are there discounts on large orders?
Yes! All orders totaling $50 or more before shipping costs will receive 10% off. Any order over $75 and shipping is free along with the 10% discount. If your order is over $50 please email me with your selections. I will process the discounts and email you the correct price. I cannot apply any discounts using Ecrater's pricing matrix so please drop me a line.
Why isn't my knife available?
Because of my ever revolving inventory, it is possible to place an order for something I have sold out of and haven't updated yet. Please accept my apologies if this happens. I receive new and interesting items all the time so be sure to stop by frequently. For any product you wish to order multiples of PLEASE email me so I can confirm that I have them in stock. Any order placed that I cannot fill I will either refund the difference or offer credit as it may take up to two addition weeks to receive from my supplier.
How old is stainlesssteals?
The name is relatively new but I've been selling these knives for over 5 years with great success at local marts and through friends. I started out collecting and it just grew and grew. Now I have over 1500 knives in my inventory and looking to expand my selection even further. Keep checking in for new items.
How much is shipping?
Shipping to the continental US starts at $4.95 with no shipping charges over $5.95 for any pocket knife, bowies are charged more for obvious reasons. All orders will be shipped via USPS and multiple purchases will be shipped combined when possible for a greater shipping cost savings. Send all order shipping charge questions to firstname.lastname@example.org. If you are ordering multiple knives I recommend this as actual shipping charges will be greatly reduced.